Best Practices for Review Request Emails and Texts

Wiki Article

Asking your customers for reviews can feel a bit awkward, but it plays a big part in helping your business grow. People often decide where to shop, eat, or get services based on what others have said. That’s why getting good feedback online can really boost your reputation. Tools like reputationbuilder.us can make this process easier, but the way you ask for reviews is just as important.

Whether you send an email or a text, the best messages are short, kind, and personal. Start by thanking the customer for choosing your business. Then let them know how much their opinion matters to you. For example, you can say something like, “Thanks so much for coming in today—it means a lot to us! If you have a moment, we’d love it if you could leave us a quick review.”

Timing also helps. Try asking for a review shortly after a purchase or service, while the experience is still fresh in the person’s mind. If you wait too long, the customer might forget details or feel less interested.

Keep the message simple. One or two sentences is often enough. There’s no need to use fancy language or pressure them. People are more likely to leave a review if they don’t feel pushed. Also, make sure the link to leave a review is easy to find and works quickly on a phone or computer.

Another tip is to personalize your message when possible. You don’t have to write a custom message every time, but even using the person’s first name or mentioning what they bought shows you care. It also helps your message stand out.

Lastly, be consistent with your review requests, but not too frequent. Sending too many messages can annoy people. A gentle reminder now and then is fine, especially if someone had a great experience and just forgot to write a review.

Collecting reviews doesn’t have to be hard. With kind words, the right timing, and an easy way for people to reply, you’ll see more feedback coming in. And over time, those reviews help others see the good work you're doing.